Enterprise Rent-A-Car

Reviews about Enterprise Rent-A-Car

• Rodney Allen

  Oct, 02 2018
  ★ ☆ ☆ ☆ ☆
  My wife and I just lost her 94 yr. grandmother in Virginia suddenly this past weekend the day before our one year wedding anniversary. So, we needed to rent a car quickly. We chose this location because it was local to us and us being young and inexperienced in rental cars, we didn't know what we were getting into. When we got there they tried to blow us off and rent us a Dodge minivan with this "Oh, well" attitude. Soi said we'd just go somewhere else. Then he tried so hard to stop us that he said he had a Hyundai out back that another couple had just dropped off. He then said they were smokers and that they had made quite a mess inside of the car. But being young and in a hurry we looked at it and other than the wear and tear there were stains all over the seat of this car. It hasn't been properly cleaned. And he kept talking about the smoke smell. But we just needed to be at the funeral in three hours in another state so we took it. My wife's bank wouldn't authorize them to charge her card because of something shady they had seen about this place at some point on their computers. So we had to run all over to get a money order and the guy then said we'd have to put $200 on the deposit, but he said "to help y'all out in this situation" he'd just need $100 instead. So we do it, go to the funeral, and come back and the problem that happened next is that he then told us when we got there to return the car that it would take us 6-8 weeks to get our money back through the mail. Knowing that we had really needed that money and he should've told us that before hand instead of worrying about just throwing something on us. So now they put us in something in that kind of shape and kept our deposit. And who knows what they might try to do to just screw us out of our money. They seemed shady like that. They even had some interesting conversations while we were in there renting. The only reason I'm posting this is because they have no conscience and didn't treat us well at all.

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