The Maids

Reviews about The Maids

• Rebecca Blair

  Jun, 02 2018
  ★ ☆ ☆ ☆ ☆
  I want to say first that the women who cleaned our home did a beautiful job. My poor experience was with the sales team and management. When first doing an estimate of our home, we were told the first clean would be "a little more expensive" -- we were certainly not prepared for it to be *more than twice* what a biweekly clean cost. It cost more to clean my 1600 sq ft townhouse than it does to clean my parents' 6000 sq ft home! When I called to get clarification on this from management we were told "the first clean is billed hourly" and the reason we were blindsided is because the woman who did our walk-through fell ill and so never sent us a confirmation email. However, she never asked for an email address, and this was WEEKS later. I was informed we would get our confirmation email "right away". Well, it's been two more weeks and still nothing. It's hard not to feel like they took advantage of our situation (I have a newborn, and so am obviously distracted), and were willfully withholding in giving us accurate information about the cost of cleaning.

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