Legal Aid of North Carolina

Reviews about Legal Aid of North Carolina

• P M

  Mar, 10 2018
  ★ ☆ ☆ ☆ ☆
  Incompetent and unavailable.
  
  I registered for one of their free clinics through Eventbrite. My confirmation email directed me to a location that was closed for maintenance. There was no contact information on the registration site or confirmation email. So I reached out to this and other LANC office locations to see if I could speak to a human for clarification and new direction. All office lines went directly to voice-mail.
  
  I then called their "Help Line" which wasn't at all helpful. I sat and waited for the automated robot to provide me with an option to talk to a non-robot about a general issue such as this. Guess what? Of the 14 options offered to me on the phone, not one would be categorized as a line to call for general concerns. So I called back and just selected a random number to talk to someone; anyone. The "Help Line" then notifies me that average wait times are 15 minutes. 15 minutes?? I waited 20 and hung up.
  
  Determined to attend, I went back to the registration site to look for other locations and then drove to the next nearest. I arrived an hour early and was welcomed by staff from the host location. After an hour and a half and no one else arriving, I asked the staff if they could contact someone to see if this event was even happening at all. After some investigating, the host staff notified that LANC, the registration site and confirmation email gave me the WRONG DATE!
  
  A ridiculous waste of time.
  
  Dated: April 24, 2018

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