Haven at Research Triangle Park

Reviews about Haven at Research Triangle Park

• Ada Massenburg

  Jul, 11 2018
  ★ ☆ ☆ ☆ ☆
  RAN BY SCAM ARTISTS! BEWARE!! My experience at New Haven was completely horrible to be honest. I am not saying that for shock value, it is fact. I will start by saying that the appearance of the community was nice with the exception of the dumpster areas. Those areas were nasty. Also, the complex was pretty quiet. I had neighbors that had knock-down drag out fights which could be heard through the walls, but in general the neighborhood itself is quiet. I had no access to ANY of the amenities the entire time that I was there. When I got there in September they said that amenities would be complete by January. Lies! smh. The MAJOR problem is management. They had NO CLUE what they were doing. I was there for a year and the office staff changed twice. They kept a shady record of my rent payments. Their rent ledger/system showed that I owed more than what was detailed out in the lease. I arrived at Haven in September 2016, by January they completely messed up their records of my rent payments. The staff kept saying that they would fix it or they would say they could not fix it because only a manager could adjust the rent ledger to accurately reflect what I should pay in rent. I had been dealing with this problem pretty much the whole time I was there. I eventually reached out to the BBB, but its really only so much they can do besides force management to address the issue. They responded to the BBB report, but CONTINUED to have problems getting my rent straightened out despite me having ALL THE PROOF from my receipts, lease, and move-in paperwork that they were WRONG! The situation was not corrected until July 2017 which is absolutely ridiculous! And they still kept my deposit for NO REASON! Literally, there was nothing listed in the letter they sent as to why they did not return my SD. I just wanted to write this review to let potential renters know to choose wisely when deciding to rent with this place. They are horrible! I understand that the rent is on the lower side and it can be hard to find a place that is not too expensive, but beware, You get what you pay for. The rent was not worth the headache that I endured with these people. I am now a homeowner and very happy about that. Luckily for me, I kept every last receipt of the payments I made. I suggest you do the same if you stay here.

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